FAQ's
🛍️ General information
What makes Oak & Pebble toys different from other brands?
At Oak & Pebble, we create heirloom-quality wooden toys that are built to last for generations. Each piece is:
- Handcrafted by skilled artisans using premium, FSC-certified wood.
- Designed for open-ended, imaginative play, encouraging creativity.
- Made with 100% non-toxic, child-safe materials—no plastic, no harmful chemicals.
- Timeless & aesthetically designed to complement modern homes.
Are your toys safe for babies and toddlers?
Yes! Every product undergoes strict safety testing and complies with:
✅ Non-toxic, water-based finishes (no harmful VOCs).
✅ Smooth, rounded edges to prevent injuries.
📦 ORDERING & SHIPPING
How long does it take to process my order?
All orders are processed and shipped within 48 hours.
How long does delivery take?
Our average shipping times:
USA & Canada: 3-7 business days.
Do you offer express shipping?
At this time, we do not offer express shipping as we prioritize eco-friendly, carbon-neutral logistics. However, we are continuously working on optimizing delivery times.
Is shipping eco-friendly?
Absolutely. We are 100% carbon-neutral, offsetting all shipping emissions through sustainable reforestation and climate projects. Every order contributes to a greener planet.
🔄 RETURNS, EXCHANGES & WARRANTY
What is your return policy?
We offer a 30-day hassle-free return policy:
✅ Items must be in original condition.
✅ Returns accepted for full refunds or exchanges.
✅ Return shipping covered for defective or incorrect items.
Do you offer a warranty?
Yes! Every Oak & Pebble product comes with a 1-year warranty covering:
✔ Manufacturing defects.
✔ Material quality issues.
✔ Structural integrity failures.
🎁 PRODUCTS & CUSTOMIZATION
Do your toys require assembly?
Most of our toys arrive fully assembled. However, larger items (play kitchens, dollhouses) require minimal, tool-free assembly.
How do I clean and maintain my wooden toys?
✅ Use a damp cloth (no harsh chemicals).
✅ Avoid submerging in water (to prevent wood warping).
✅ Apply natural beeswax or coconut oil occasionally to maintain wood quality.
🛠️ WHOLESALE & BUSINESS COLLABORATIONS
Can I sell Oak & Pebble toys in my store?
Yes! We offer exclusive wholesale pricing for boutiques, retailers, and play centers. Apply on our Wholesale Page to get started.
Do you work with influencers?
We love collaborating with content creators who align with our values of sustainability, quality, and childhood enrichment. Contact us at hello@oak-pebble.com.
📩 STILL HAVE QUESTIONS?
Reach out to our customer support team at hello@oak-pebble.com. Monday–Friday, 9AM–5PM (EST).
