Return & Refund Policy
At Oak Pebble, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to make the return or exchange process easy and hassle-free.
Return & Exchange Eligibility
We gladly accept returns and exchanges for both defective and non-defective products within 30 days of delivery.
To be eligible:
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Items must be in new, unused condition
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All original packaging and tags must be intact
How to Return an Item
Method: Returns are processed by mail only.
Return Label: To return the product, please contact our customer service who will provide instructions for returning the item. Return shipping costs are the responsibility of the customer.
Restocking Fees: None. We do not charge any restocking fees.
Please pack the item securely and use the included return label to send it back to us at the following address:
Return Address:
Oak Pebble
PO Box 30236, RPO OGILVIE
Whitehorse, Yukon Territory Y1A 5M2
Canada
Exchanges
Need a different size, color, or replacement?
We offer free exchanges within 30 days. Just contact us and we’ll guide you through the process.
Refunds
Once we receive your returned item and confirm its condition, we will process your refund within 7 business days.
The refund will be issued to your original method of payment.
Important Notes
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Returns beyond the 30-day window or items not in new condition may not be accepted.
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Please retain your tracking number for peace of mind until your return is confirmed.
Need Help?
We're happy to assist you with returns, exchanges, or any other questions.
Contact Us:
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Phone: +1 (587) 330-7921
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Email: hello@oak-pebble.com
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Mailing Address: PO Box 30236, RPO OGILVIE, Whitehorse, Yukon Territory Y1A 5M2, Canada
Customer Support Hours:
Monday to Friday — 9:00 AM to 5:00 PM (GMT-05:00) Eastern Standard Time (Toronto)
Support available via Email, Phone Call, and Live Chat
Thank you for shopping with Oak Pebble. We’re here to make sure you love every part of your experience with us.
