Thank you for shopping at Oak Pebble. We are committed to delivering your orders efficiently and reliably. Please review our shipping policy below for important information about our delivery process.

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Shipping Area

We currently ship orders across Canada and the United States.

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Order Processing

• Order Cut-Off Time: 04:00 PM (GMT-05:00) Eastern Standard Time (Toronto)

• Handling Time: 1–2 business days (Monday to Friday)

Orders placed after 04:00 PM will be processed the next business day.

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Shipping & Delivery Time

• Transit Time: 3–7 business days (Monday to Friday)

• Total Estimated Delivery Time: 4–9 business days depending on your location

Please note that weekends and public holidays are not included in delivery estimates.

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Shipping Costs

We offer Free Shipping on all orders — no minimum purchase required.

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Currency

All transactions on our website are processed in UDS (Usd Dollars).

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Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking details. You can track the status of your delivery at any time using the tracking link provided.

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Delays & Exceptions

While we do our best to meet all estimated timelines, shipping delays can occasionally occur due to unforeseen circumstances such as weather, holidays, or courier issues. If your order is significantly delayed, please contact us so we can assist you.

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Contact Us

If you have any questions regarding your order or shipping status, our team is here to help.

Contact Details:

• Phone: +1 (587) 330-7921

• Email: hello@oak-pebble.com

• Mailing Address: PO Box 30236, RPO OGILVIE, Whitehorse, Yukon Territory Y1A 5M2, Canada

Customer Support Hours:
Monday to Friday — 9:00 AM to 5:00 PM (GMT-05:00) Eastern Standard Time (Toronto)
Support available via Email, Phone Call, and Live Chat

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We appreciate your trust in Oak Pebble. If you have any further questions or concerns, don’t hesitate to reach out!