Shipping & Delivery Policy

Standard Shipping

We offer free shipping to the United States, Canada, the United Kingdom, Australia, and New Zealand for all orders, with no minimum purchase required.

Once your order is confirmed, please allow 1-3 business days for processing and shipping from our warehouse. Delivery times typically range from 5-10 business days, depending on the destination country.

Shipping Carriers

We partner with trusted international carriers such as USPS, Canada Post, Royal Mail, Australia Post, and local delivery services in New Zealand to ensure reliable and timely delivery.

Shipping Destinations & Rates

Canada

  • Free Shipping (Includes Tracking Number) - FREE

  • ⚡ Priority Covered Shipping (Lost, Damaged, or Stolen Protection + Tracking Number) - $4.90

United States

  • Free Shipping (Includes Tracking Number) - FREE

  • ⚡ Priority Covered Shipping (Lost, Damaged, or Stolen Protection + Tracking Number) - $4.90

United Kingdom

  • Free Shipping (Includes Tracking Number) - FREE

  • ⚡ Priority Covered Shipping (Lost, Damaged, or Stolen Protection + Tracking Number) - £3.90

Australia & New Zealand

  • Free Shipping (Includes Tracking Number) - FREE

  • ⚡ Priority Covered Shipping (Lost, Damaged, or Stolen Protection + Tracking Number) - $4.90

Shipping Status:

Once your order ships, you'll promptly receive a shipping confirmation email containing your tracking number.

If you don't receive the shipping confirmation email immediately, don't worry! We are aware of the delivery date or date range provided at checkout, and rest assured, we will deliver the items within that timeframe.

Exceptions & Conditions

  • Generally, delivery services do not operate on Saturdays, Sundays, and public holidays.

  • Small parcels typically do not require a signature upon delivery, but the delivery carrier may choose to leave the package securely at their discretion.

Order Tracking

After shipment, you will receive an email containing a tracking link. You can use this link to monitor your package in real-time.

Delays

Occasional delays may occur due to customs processing, adverse weather conditions, or logistical issues. If your shipment is significantly delayed, we will promptly inform you and provide an updated estimated delivery date.

Holidays

Delivery times may be extended during public holidays and peak seasons. We appreciate your patience and understanding during these busy periods.

For further assistance regarding your shipment, please contact us at hello@oak-pebble.com or by phone at ☎️ +15873307921.

Taxes

Our customers do not need to pay for importing fees, duties or VAT (Valued Additional Tax).

However, some limited countries (especially for some European countries such as Germany, Italy, UK and Canada, etc.) may need to pay duties or VAT according to your countries’ levying rules.

We are required by law to charge sales tax on all items purchased, unless in situations where it is not required by law.

For further inquiries:
If you have any further questions, please contact our customer services at:

Phone: +15873307921
Email: hello@oak-pebble.com